print

Need Help?
For help with this website or questions about orders please contact Custom Print Now
Phone: 1-888-677-5770
Email: help@customprintnow.com

Time out issue
If you receive a continuous time out error while visiting the Gift of Hope site it may be an issue with your browser. If you are using Internet Explorer follow the simple instructions below:

1. Click on the tools option at the top of your IE browser
2. Scroll down to internet options
3. Click on the privacy tab
4. Then click the sites button in the center of the window
5. You will need to add the url into the box it must be http://hopephotogifts.com (You will have to type in the http:// before the web address)
6. Then click the allow button.
7. Then ok on to close the privacy window and ok again to close out the tools window.

1. Click the “Click here to upload your photos” link.
   This will open the uploader tool.
2. Use this tool to browse your computer for photos you'd like to upload.
3. Once all desired photos are selected click the “Upload” button this will begin your upload.
4. Once the upload is complete this page will reload and display your uploaded images in your “Photo Gallery”
5. To upload more images repeat the process.

NOTE: When you upload any digital photo to your online account, only a copy of it is placed in your account. The original digital photo file remains unchanged on your computer. You can upload photos from your computer's hard drive, from a floppy disk, from a CD-ROM, or directly from a digital camera connected to your computer.

What is the best resolution for my photos?
Optimum image size and resolution vary based on your product and design choice. As you build your order we will tell you what the optimum image sizes are for the design you are working on. You will also have the option to resize and/or crop your image.

Please note that we always check the resolution of every photo before you order a print or photo gift. If we think the photo isn't large enough to produce a quality image, we'll let you know.

Is there any charge for uploading?
No. Uploading your digital photos is completely free!

What type of photo file can I upload to my account?
You can copy the following types of digital photos from your computer to your online ADA account:

• JPEG (.jpg, .jpeg, .jpe);
• TIF

On a Mac, you can copy the following types of digital photos from your computer to your online account:

• JPEG (.jpg, .jpeg, .jpe)

Any digital photo you upload must have an ending that matches one of the above file types (e.g., niagarafalls.jpg). Whichever type of file you use, the copy that you upload will be converted to JPEG format before it's added to your account.

NOTE: Whenever you upload a digital photo to your online account, only a copy of it is placed in your account. The original digital photo file remains unchanged on your computer.

1. Return to your computer's desktop and double click on the 'My Computer' icon.
2. When the window is open, click on the 'View' menu and choose 'Folder Options.'
3. Click on the 'View' tab at the top of the window.
4. Uncheck the box labeled 'Hide file extensions for known file types' and click on the 'OK' button to confirm your change.
5. You should now see the file extensions at the end of all file names.

For Mac users:

1. Click on the 'Finder' drop-down menu at the top of your browser window.
2. Select 'Preferences'.
3. In the next window, select the 'Advanced' icon.
4. Check the box next to 'show all file extensions'.

Note: These steps may vary slightly if you have an older Mac operating system

How long are my photos stored on my account?
We offer free, storage of your online photos. At this time - there is no limit to the number of digital photos you can upload.

Every digital image is made up of pixels, or tiny, light-sensitive squares. The number of pixels determines the resolution. The more pixels your photo has, the clearer your photo remains as you increase its size (for prints) or print it on a gift. At the same time, the greater the resolution, the more memory is required to store the image. Most digital cameras allow you to change the resolution, so you can select the quality of your photos as you take them.

How to Sign Up
To create your free account, you need:

• A valid email address
• Access to a computer with an Internet connection
• A valid mailing address

Then, just follow these steps:

1. Click on the 'register' button
2. Enter your first name
3. Enter you last name
4. Enter your email address
5. Enter a password ( 8 chars min. Valid values A-Z & 0-9.)
   • Easy for you to remember, but difficult for others to guess.
6. Click on the 'Continue!' button.

After Signing up
After you create your account, we'll send you an email confirmation of your registration.

Logging in to your Account
Once you've signed up, you can log in to your account anytime.

1. Find the area in the upper right corner of the page that says 'My Account?' and click the 'log in' button.
2. Type in the email address and password you used when you created your account.
3. Click the 'Continue' button.

Tip: If you forgot your password, click on the link next to the 'log in' button, and enter your email address. We'll send your password to you.

To log out of your account when you are finished, just click on 'log out' in the upper right corner of most pages of the site. You will have to log in again when you return, even if you clicked the 'Remember me' box.

Common Questions about Signing Up and Logging In

Can I sign up through the mail or over the phone?
No. In order to use the website you need to sign up through the online sign-up form on our website.

What if I've forgotten my password?
We'll send your password to the email address stored in your account. Just follow these steps:

1. Find the area in the upper right corner of the page that says 'log in' click the button.
2. Click on the 'forgot password?' link.
3. A small window containing a text field will pop up. Enter the email address you used to create your account and click on 'OK'.
4. We'll immediately send you an email message with your password.

My Account

The "your account" Link

• View and edit your account information, including e-mail address, password, mailing address, and credit card info.
• See your available credits and special offers.

Edit your Personal Info

From 'your account', you can add or update any of your personal info, including your name, email address, mailing address or credit card information. Here's how:

1. Click on the "your account" link near the top of most pages.
2. Scroll down to see the 'personal information' section.
3. You'll see the info currently saved in your account. Click on the 'edit personal info' button.
4. Add or update your e-mail address, password, name, mailing address, billing info, or credit card info by typing in the form fields.
5. Click on the 'update info' button at the bottom of the page.

Shipping Address – This is the address you would like your photo cards delivered to.

Billing Address- This is the address that is associated with the credit card you are using to pay for your order.

Contact Information- We may need to contact you concerning your order.

If you don't receive your order confirmation via e-mail, please add photocards@diabetes.org to your Approved Senders list, and/or look for the confirmation e-mail in your Spam, Junk or Bulk folder.